Terms of Service

1. Acceptance of these terms

By accessing e11hours.com, using an e11hours product, or purchasing or using our services, you agree to these Terms of Service and our Privacy Policy. If you use our services for a business or organisation, you confirm that you have authority to bind it.

If a proposal, order, licence, statement of work, or other written agreement applies to a product or project, that agreement also applies. If it conflicts with these terms, the more specific written agreement controls.

2. What we provide

e11hours AI Studio provides software products, business automation, custom software development, integrations, internal tools, support, and related services. Features may change as we improve our products.

Project scope, timelines, deliverables, responsibilities, fees, and acceptance criteria for custom work will be described in the applicable proposal or project agreement.

3. Your responsibilities

You agree to provide accurate information, protect account credentials, and use our services only for lawful purposes. You are responsible for the information, instructions, permissions, and materials you provide.

You must not:

• Use a service to break the law, violate another person’s rights, or process information without proper authority.
• Interfere with security, access another user’s data, introduce malicious code, or overload our systems.
• Reverse engineer, copy, resell, or redistribute a product except where the law or a separate licence permits it.
• Use our services to create or distribute harmful, deceptive, discriminatory, or abusive content or activity.
• Remove ownership notices or misrepresent an e11hours product as your own.

4. Ownership and licences

Our website and products

e11hours AI Studio and its licensors retain all rights in the website, products, branding, documentation, reusable tools, designs, code, and technology, except for rights expressly granted to you. We give you a limited, non-exclusive, non-transferable, revocable licence to use a product for its intended purpose under these terms and any product-specific licence.

Your materials

You keep ownership of materials you provide. You give us permission to use them only as needed to provide, secure, support, and improve the agreed service. You confirm that you have the rights and permissions needed for us to use them.

Custom work

Ownership of custom deliverables is governed by the applicable project agreement. Unless that agreement says otherwise, e11hours retains its pre-existing materials, general knowledge, reusable components, development tools, and improvements that are not unique to the client.

Feedback

If you give us suggestions, you allow us to use them without restriction or payment, provided we do not identify you publicly without permission.

5. Fees, billing, and taxes

Prices, payment dates, currencies, and taxes will be shown at purchase or in a project agreement. You agree to pay authorised charges when due. Unless required by law or stated otherwise at purchase, fees for completed work and delivered digital products are non-refundable.

We may pause paid services for overdue amounts after reasonable notice. You are responsible for applicable taxes other than taxes on our income.

6. Beta and preview services

Some products, including preview or beta versions of DeskHop, may be unfinished, change without notice, contain errors, or experience interruptions. Use beta services at your discretion and keep appropriate backups. Beta services may be suspended or discontinued.

7. Third-party services

Our products may work with third-party platforms, providers, websites, or software. Their own terms and privacy practices apply. We are not responsible for a third party’s service, content, availability, or decisions, but we remain responsible for obligations that applicable law places on us.

8. Confidentiality

When a project involves non-public business information, each party will use reasonable care to protect the other party’s confidential information and will use it only for the project, except where disclosure is authorised or required by law. More detailed confidentiality terms may be included in a project agreement.

9. Warranties and disclaimers

We aim to provide useful, reliable services and will perform paid custom services with reasonable care and skill. Except for promises expressly made in a written agreement and rights that cannot legally be excluded, services are provided “as is” and “as available.”

We do not guarantee that every service will be uninterrupted, error-free, compatible with every device or third-party system, or suitable for every purpose. Automation output should be reviewed where errors could affect people, money, legal rights, safety, or important business decisions.

10. Limits of liability

Nothing in these terms excludes liability that cannot be excluded under applicable law, including mandatory consumer rights.

To the fullest extent permitted by law, e11hours AI Studio will not be liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, business, goodwill, or data arising from the services.

To the fullest extent permitted by law, our total liability arising from a service will not exceed the amount you paid for that service during the 12 months before the event giving rise to the claim. If you paid nothing, the total liability will not exceed CAD $100 or its equivalent. A project agreement may set a different limit.

11. Suspension and termination

You may stop using a service at any time, subject to payment and termination terms in any project agreement. We may suspend or end access if you materially breach these terms, create a security or legal risk, fail to pay amounts due, or misuse a service. Where practical, we will provide notice and a chance to correct the issue.

Terms that logically continue after termination, including payment, ownership, confidentiality, disclaimers, liability limits, and dispute terms, will remain in effect.

12. Applicable law and disputes

If a project agreement identifies a governing law or dispute forum, that agreement controls.

Otherwise, services primarily supplied from Mauritius are governed by the laws of Mauritius and disputes will be submitted to its competent courts. Services primarily supplied from Canada are governed by the laws of the Canadian province or territory from which the service is supplied and the applicable federal laws of Canada, with disputes submitted to the competent courts there.

These terms do not remove mandatory consumer or privacy protections that apply where you live. Before starting formal proceedings, each party agrees to try in good faith to resolve the dispute by contacting the other.

13. General terms

We may update these terms as our services change. Material changes will be posted with a new date and any additional notice required by law. Your continued use after the effective date means you accept the revised terms.

If part of these terms is unenforceable, the rest remains in effect. A delay in enforcing a right is not a waiver. You may not transfer these terms without our consent; we may transfer them as part of a reorganisation, financing, merger, or sale. These terms and any applicable project agreement form the entire agreement about their subject matter.

14. Contact us